Harvard Pilgrim would like to offer a few reminders related to Payspan and registering for electronic funds transfer (EFT). When registering for EFT on Payspan, remember to enter your NPI and check to ensure that it has been entered correctly; once the registration process is complete, your NPI cannot be changed within the Payspan application. Your clearinghouse may be unable to process the remittance advice file without a valid NPI number.
If your NPI was not entered at the time of registry, email firstname.lastname@example.org to have it submitted to Payspan for correction. Please include your Payspan PIN number (which is your Harvard Pilgrim payee ID) and the NPI you want added.
Once you have registered for Payspan, if your organization requests that Harvard Pilgrim make any demographic changes to your entity’s name or address, a new iteration of your payee/PIN number is generated and sent to Payspan. This new iteration must be re-registered in order for you to continue receiving EFT. If you are unaware of any changes being made, but find that you are still receiving paper checks after having registered for EFT, check your Payspan account for any unregistered payee/PIN numbers. It is also good practice to check your Payspan account weekly or bi-weekly for any new PINs available to register for your organization.
Lastly, to register for EFT for StrideSM (HMO) Medicare Advantage payments, be sure to select “Harvard Pilgrim Health Care – Medicare” in the Payspan application. Keep in mind that this applies only to Stride, since Medicare Enhance and Medicare Supplement payments are received via the “Harvard Pilgrim Health Care” option.