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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

September 2017

Collaboration among PCPs and Behavioral Health Providers


For the effective treatment of patients with coexisting physical and mental conditions, coordination among PCPs and behavioral health care providers is pivotal. Behavioral and physical health are fundamentally connected — and the connection should be equally as strong between any providers offering care to a common patient.

Managing the overall patient care process with post-referral communication helps reduce the potential for adverse medication interactions resulting from the combination of disorders being treated, and confirms for the PCP that the patient followed up on the referral to a behavioral specialist. In turn, the PCP can support the behavioral health provider by working with the patient to complete a confidential exchange-of-information form.

This user-friendly form, which requires the member’s signature to authorize the release of information, provides:

  • The reason for the referral — presenting problem, preliminary behavioral health diagnoses, chief concern, etc.
  • Any medications currently being prescribed or conditions the patient may have
  • Useful follow-up information or updates

How Optum/UBH can help your patients — For complex clinical situations, Optum/UBH is available to provide consultative assistance. Practitioners can call the Optum/UBH Physicians Consultation Service at 800-292-2922. To refer a patient for behavioral health services and to facilitate the coordination of care, call Optum at 888-777-4742.

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PUBLICATION INFORMATION

Eric H. Schultz,
President and Chief Executive Officer

Robert Farias,
Senior Vice President, Network Services

Annmarie Dadoly,
Editor

Joseph O'Riordan,
Writer

Kristin Edmonston,
Production Coordinator