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Network Matters
News and Information for the
Harvard Pilgrim Health Care Network

August 2017

Harvard Pilgrim Selects MedImpact Direct as New Mail-Order Pharmacy

Harvard Pilgrim has chosen MedImpact Direct as our new mail-order pharmacy, effective Oct. 1, 2017 for our commercial and Medicare Advantage plans. MedImpact Direct offers convenient, personalized service in delivering 90-day supplies of maintenance medication to your Harvard Pilgrim patient’s home.

To smooth the transition for members and providers, Harvard Pilgrim will automatically transfer any prescriptions with open refills with our existing mail service vendor, Walgreens Mail Service Pharmacy, to MedImpact Direct.

For mail order service for new prescriptions, prescriptions for non-controlled substances, or prescriptions with no refills remaining, you may contact MedImpact Direct beginning Oct. 1 either electronically via e-Prescribing or by fax at 888-783-1773. Prescriptions for controlled medications must be submitted via e-Prescribing.

Members may also order a 90-day supply of their maintenance medications directly by contacting MedImpact in any of the following ways:

  • Online at www.medimpactdirect.com.
  • By calling Harvard Pilgrim’s dedicated registration line at 855-873-8739 (Mon.– Fri. 8 a.m.– 8 p.m. EST; Sat. 9 a.m. – 5 p.m. EST)
  • By downloading an order form from www.medimpactdirect.com or calling MedImpact Direct’s customer service center at 855-873-8739 and requesting that the form be mailed to them, and then mailing the form and their prescription to:
                                   MedImpact Direct
                                   P.O. Box 51580
                                   Phoenix, AZ 85076

When requesting mail-order pharmacy service, members will need to provide information on any allergies and current conditions, as well as payment information and the shipping address.

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