Attention Main Office Contacts: Beginning May 15, 2017, Harvard Pilgrim will remove inactive HPHConnect user accounts for users with “front office” and “back office” roles who have not had any activity in the last 12 months (users who have not logged in since May 2016). The process of removing inactive accounts will be undertaken on a rolling basis, with inactive users being deleted each week beginning May 22, 2017. Users with “office manager” or “clinician” roles will not be removed.
Please review your users to determine whether you have any inactive users who still require access to HPHConnect. If so, please have the user log in prior to May 15, 2017. Users who don’t remember their password may utilize the online password reset, which is available on the HPHConnect login screen. In order to reset the password, the user will need to recall their security questions. If the user can’t do so, contact the Health Trio Help Desk at 877-814-9909 to assist with the password reset.
If you have any additional questions, please contact Harvard Pilgrim’s Provider eBusiness Services team at 800-708-4414 (select option 1 and then option 6).