Doctor On Demand’s behavioral health providers are now available to serve Harvard Pilgrim members. As we communicated in the June 2016 issue of Network Matters, Harvard Pilgrim has partnered with Doctor On Demand to provide medical care to our members through the use of telemedicine, which provides real-time communication between a provider and a patient via synchronous, interactive audio and video telecommunications systems.
Members have received information about Doctor On Demand and can access their services by setting up an account on the Doctor On Demand webpage for Harvard Pilgrim members, or by downloading the app. In support of care coordination, any Harvard Pilgrim member who uses Doctor On Demand’s medical or behavioral telemedicine services can elect to have a visit summary forwarded to his or her PCP.
In addition, other providers in our network may also provide telemedicine services, as outlined in our Evaluation and Management Payment Policy. If you have any questions, please contact the Provider Service Center at 800-708-4414.