Harvard Pilgrim would like to notify providers of a change coming to our electronic authorization transaction records. As of March 30, 2017, when viewing the status of an authorization request online via HPHConnect or NEHEN, you may notice a difference in the look of the authorization identification/service request numbers assigned to each new authorization transaction record. Harvard Pilgrim is expanding the format in order to meet the demand for the creation of additional authorization transaction numbers.
Currently, authorization identification numbers found in HPHConnect and NEHEN consist of eight alphanumeric characters (e.g., PHA12345). For authorization transactions created on or after March 30, the format will be expanded to display 12 alphanumeric characters (e.g., PHA123456789). This change will only apply to newly created authorization identification numbers; identification numbers created prior to this date for existing transaction records will remain the same. If you have any questions, please contact Harvard Pilgrim’s EDI team at EDI_Team@harvardpilgrim.org.