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Where to get urgent care

If you think you’re having a medical emergency, call 911 or go to the nearest emergency room.

If you need medical care and your primary care provider’s office isn’t open, you have options other than the ER: Convenient Care Clinics/MinuteClinic, Telemedicine through Doctor On Demand, and Urgent Care Centers.

Urgent Care
Urgent Care Alternatives to emergency care

To find Harvard Pilgrim-participating centers/clinics, use our Provider Directory (search Urgent Care Centers, Convenient Care Clinics or MinuteClinic)

Understand the differences of your
care options

Typical out-of-pocket costs Common Symptoms Pros and Cons

Convenience care center:
Walk-in, retail clinics like MinuteClinic in Massachusetts

$
You’ll typically pay a copayment for going to a participating clinic*

  • Bronchitis
  • Ear infections
  • Eye infections
  • Strep throat
  • Skin conditions like poison ivy and ringworm
  • Walk-in care for common illnesses that typically require straightforward treatment

    Staffed by board-certified nurse practitioners

    Open seven days a week, including evenings and weekends*

    Lower-cost alternative to ER care – typical office visit cost-sharing applies

    To be covered by Harvard Pilgrim, it must be one of our participating facilities

    Telemedicine through Doctor on Demand:

    Download the free app for your mobile device:
    - App Store
    - Google Play

    Or, create an account at Doctor On Demand

    $
    You’ll pay the PCP-level cost sharing for each visit.

    Referrals and/or authorizations are not required.

    If you are on a tiered plan, you pay the lowest cost tier PCP-level copayment.

    If you have a deductible, the cost of the visit is $40, and this will apply until your deductible has been met.

  • Cold & Flu
  • Asthma & Allergies
  • Bronchitis
  • Sinus issues
  • Upset Stomach
  • Rashes
  • Skin Issues
  • UTIs
  • Eye Issues
  • Get care without leaving your location by using a smartphone, laptop or computer.

    Connect to a physician in minutes (Availability more limited during overnight hours.)

    Offers medical treatment for illnesses or injuries that require immediate attention but are not life threatening.

    Staffed by board-certified physicians.

    Urgent care center:
    Freestanding facility not affiliated with a hospital.

    $$
    You'll typically pay a copayment for urgent care, sometimes a higher one than for an office visit or convenience care clinic visit*

  • Burns
  • Rashes
  • Bites
  • Cuts
  • Bruises
  • Infections
  • Coughs, cold. flu
  • Minor injuries
  • Respiratory infections
  • Sprains and strains
  • Offers medical treatment for illnesses or injuries that require immediate attention but are not life threatening

    Same-day appointments and walk-in service

    Nurse practitioners, physician assistants and nurses typically provide most care with doctor overseeing clinic

    Extended hours, including evenings and weekends*

    Shorter waiting times than the ER

    Lower-cost alternative to ER care—typical office visit cost-sharing applies

    To be covered by Harvard Pilgrim, it must be one of our participating facilities

    Emergency room (ER):
    Part of a local hospital.

    If you think you’re having a medical emergency, call 911 or go to the nearest emergency room.

    $$$
    You'll typically pay a higher copayment than an office visit, plus ER services are often subject to a deductible*

    Symptoms to go to ER include, but not limited to:

  • Choking
  • Convulsions
  • Heart attack
  • Loss of consciousness
  • Major blood loss
  • Seizures
  • Severe head trauma
  • Shock
  • Stroke
  • Open 24/7

    Doctors on-site

    Longer waiting periods due to life-threatening emergencies being treated first

    Costs more than urgent or retail care centers

    You will typically pay a higher copay than an office visit and services are typically subject to a deductible


    To learn more about your cost sharing
    Visit the My Plan Documents section of HPHConnect.

    *Clinic hours, capabilities and types of services vary based on individual facility. Be sure to call and ask before you go.