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Prescription Drug Mail Service

Harvard Pilgrim's Mail Service Program is for maintenance medications and health products. The program includes:

  • Delivery of a 90-day supply of your medications to your home.

  • Free standard shipping on all prescription orders.

How to place an order for Mail Service

Please note, certain controlled substances and other prescribed medications may be subject to dispensing limitations, exclusions or restrictions as required by state and federal law or benefit plan design.

Place a new order or refill your prescriptions online.

By mail
Complete the Mail Service Order Form*. Include the appropriate payment and the original written prescriptions, for new orders only. Be sure to have your physician prescribe a 90-day supply, plus refills. Mail it to Walgreens. You will receive your order in approximately two weeks.

By phone
Call 1-877-347-3216. Have your Harvard Pilgrim member ID number, prescription number(s) and credit card information ready whenever you call.

If you have any questions about how to use the program or about a prescription order, please call 1-877-347-3216. Representatives are available to assist you 24-hours a day, 7-days a week. If you are hearing impaired, call 1-877-517-9301 for TTY service.

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Medications not available through the Mail Service

Mail Order Form*