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Learning Center

Welcome to our multimedia Learning Center for members! This “go-to” resource is designed to help you make the most of your plan, get healthier and become a better-informed health care consumer.

Urgent Care
Urgent Care Alternatives to emergency care

New Member video
New Members We want you to make the most of your plan

Choosing a Plan
Choosing a health plan – Which health plan is right for you

Primary Care Providers (PCPs)
– how to find one, how to access specialty care and how to change a PCP

Deductibles – how they work, and what kind of services count toward deductibles

Preventive Care
Preventive care
– why it matters to your well-being and your wallet, and how it’s different from diagnostic care

Health Questionnaire
Harvard Pilgrim’s Health Questionnaire
– how it can help you take steps toward better health
Now iKnow
Now iKnowSM learn how you can shop for health care and plan for out-of-pocket costs
(for members in participating employer groups only) – how the plan works, including provider tiering
Focus Network - MA
Focus Network - MA – Focus MA product overview
Health Coach
Personal Health Coaching – how a certified Harvard Pilgrim coach can help you set and reach health improvement goals
HPHConnect for Members Account how it can help you manage your plan and how to set one up