Virtual Visit Options

Available to all commercial plan members. Not applicable to Medicare plan members.

Virtual visits are a great choice for care, saving you and your employees time and money. These options can reduce absenteeism, eliminate the need to arrange for child care, and support privacy by letting members receive care wherever they may be.

These services are sometimes called video visits, telemedicine or telemental health. Members see a provider for urgent medical care or behavioral health services through real-time, Skype-like technology—using a smartphone, tablet or computer. This allows them the option to get care without needing to travel to a provider’s office, urgent care center, or emergency room.


Urgent medical care

Doctor on Demand

Using the Doctor on Demand app or website, members can receive treatment for common medical conditions such as cold & flu, asthma & allergies, bronchitis & sinus issues, upset stomach, rashes & skin issues, UTIs and eye issues. Physicians can send prescriptions directly for pick-up at your local pharmacy.1

Harvard Pilgrim’s provider network

Some providers may offer telemedicine services to patients. We recommend that members consult with their PCP office and/or the offices of their other providers to learn about any offerings they have.


Behavioral Health Care

Optum

Optum offers a behavioral health network of approximately 4,000 contracted providers in all 50 states. Providers can evaluate and treat general mental health conditions, such as depression and anxiety. They can also provide therapy, and when appropriate prescribe medications (subject to state licensure and regulatory requirements).

Doctor on Demand

Doctor on Demand also offers behavioral health care. The most common conditions that Doctor on Demand treats are depression, relationship issues, workplace stress, social anxiety, addiction, trauma and loss. The service is not meant for crisis or emergency situations. Anyone experiencing a crisis or emergency should call 911 or go to the nearest emergency room.2


Tools

Use these tools to promote virtual visits and help your employees set up accounts to get care when they need it.

Doctor on Demand

Doctor on Demand physicians do not prescribe Schedule I-IV DEA controlled substances, and may elect not to treat or prescribe other medications based on what is clinically appropriate.

The service is not meant for crisis or emergency situations. Anyone experiencing a crisis or emergency should call 911 or go to the nearest emergency room.