Get in touch with us


If you have an urgent need and are having difficulty accessing care and services, please call Member Services.

  • Harvard Pilgrim Health Care commercial plan members (including Medicare Enhance): Call the number on the back of your ID card. If you do not have your ID card available, please call 888-333-4742 (TTY: 711). If you are a Medicare Supplement member, or if you have purchased direct through Harvard Pilgrim Health Care or through a state or federal exchange, please call 877-907-4742 (TTY:711). Representatives are available Mondays, Tuesdays and Thursdays from 8 a.m. to 6 p.m.; Wednesdays from 10 a.m. to 6 p.m.; and Fridays from 8 a.m. to 5:30 p.m.
  • Harvard Pilgrim Health Care Medicare Advantage StrideSM (HMO)/(HMO-POS) plan members: Call 888-609-0692 (TTY: 711). Representatives are available Monday through Friday from 8 a.m. to 8 p.m.
  • For questions about pharmacy services, call
  • For questions about behavioral health services, call
  • For individuals and families who are looking for coverage in Massachusetts, Maine, or New Hampshire (commercial plans)


Check out the Member resources page.



Check out the Provider resources page.



Check out the Broker/employer resources page.