Get in touch with us - Harvard Pilgrim Health Care

Members

If you have an urgent need and are having difficulty accessing care and services, please call Member Services.

Harvard Pilgrim Health Care commercial plan members (including Medicare Enhance): Call the number on the back of your ID card. If you do not have your ID card available, please call 888-333-4742 (TTY: 711). If you are a Medicare Supplement member, or if you have purchased direct through Harvard Pilgrim Health Care or through a state or federal exchange, please call 877-907-4742 (TTY:711). Representatives are available Mondays, Tuesdays and Thursdays from 8 a.m. to 6 p.m.; Wednesdays from 10 a.m. to 6 p.m.; and Fridays from 8 a.m. to 5:30 p.m.
Harvard Pilgrim Health Care Medicare Advantage Stride^SM (HMO)/(HMO-POS) plan members: Call 888-609-0692 (TTY: 711). Representatives are available Monday through Friday from 8 a.m. to 8 p.m.
For questions about pharmacy services, call
- For specialty pharmacy help: 844-265-1705
- For OptumRx home delivery help: 855-258-1561
- For help with your OptumRx online account: 844-813-7271

For questions about behavioral health services, call
- Optum/United Behavioral Health at 888-777-4742
For individuals and families who are looking for coverage in Massachusetts, Maine, or New Hampshire (commercial plans)
- Email IndividualMarketSales@point32health.org

Check out the Member resources page.

Commercial: Call 800-708-4414 or email provider_callcenter@point32health.org
Harvard Pilgrim Health Care Medicare Advantage Stride^SM (HMO)/(HMO-POS) plans: Call 888-609-0692 (TTY: 711)

Check out the Provider resources page.

For Medicare brokers, urgent questions should be submitted to medicarebrokersupport@point32health.org
For commercial brokers and/or employers, urgent questions should be submitted to MyServiceTeam@point32health.org.
For brokers assisting individuals and families looking for coverage in Maine, contact MEindividual@point32health.org and in New Hampshire contact NHIndividual@point32health.org