ER visits are time consuming and expensive for members and employers. No matter where they live or work, Harvard Pilgrim members have a variety of options — other than the ER — for getting non-emergency care.
These options include virtual visits through Doctor On Demand, convenience care clinics and urgent care centers. Depending on a member’s specific plan, out-of-pocket costs for these options are likely less expensive than an emergency room visit.
Doctor On Demand
With a smartphone, tablet or computer and an internet connection, members can get care without leaving the house — and save time and money in the process.
Urgent medical care
Doctor On Demand provides urgent care virtual visits for medical conditions such as:
- Cold and flu
- Asthma and allergies
- Bronchitis and sinus issues
- Upset stomach
- Rashes and skin issues
- UTIs
- Eye issues
Physicians can send prescriptions directly to the member’s local pharmacy.1 Urgent care virtual visits are available to Harvard Pilgrim members traveling internationally.2
Behavioral health care
Doctor On Demand offers routine behavioral health care for issues such as:
- Depression
- Relationship issues
- Workplace stress
- Social anxiety
- Addiction
- Trauma and loss
This service is not meant for crisis or emergency situations. Anyone experiencing a crisis or emergency should call 911 or go to the nearest emergency room.
Flyers:
1 Doctor On Demand physicians do not prescribe Schedule I-IV DEA controlled substances, and may elect not to treat or prescribe other medications based on what is clinically appropriate.
2 This excludes U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) and certain other countries (e.g., nations on the U.S. Sanctions List). Physicians will not order prescriptions for patients calling from outside the U.S.